Refund policy

Returns

At PIPPA STUDIO, you can easily and hassle-free return products if the items have not been used and are in the same condition as when received, including their original tags and packaging.

Returns and exchanges must be made within 14 days of receiving your order.

Returns are free of charge.

 

How do I return an item?

 

1. Submit a return request by clicking on the user profile icon in our store or by accessing the customer account page: https://account.pippastudio.ch.

2. Log in to your account: in the email field, enter the email address you used to place the order and click on Continue.

3. Open the email we sent to your inbox and copy the 6-digit code. 

4. Return to our online store and enter the copied code. 

5. In the Orders section, click on the order you wish to return. Select Request return, choose the item(s) you want to return, indicate the quantity, select the reason for the return, and provide any additional information. Finally, click on Request return.

6. After reviewing your return request, you will receive an email confirming that your request has been approved, along with the return label to print.

7. Remove the original shipping label from your PIPPA STUDIO box and attach the Swiss Post return label that we sent you by email.

8. Place the item(s) you’re returning - complete with tags and original packaging - inside the PIPPA STUDIO shipping box, just as you received them. Seal the box securely with tape. 

9. Drop the box off at any Swiss Post location or use the pick@home service by visiting the Swiss Post website to schedule a home pickup or collection at your preferred location. 

 

Once we receive the returned items, your refund will be processed using the original payment method within 14 business days.